This is what Emmitt looks like now...
He is heartbroken and his dad is furious. Brody and I might get into fights now and again, but I know I've never made him this mad. I am certainly glad I am not the one who pissed him off in this situation or I wouldn't have gone home for a few days. They butchered our beautiful dog and made him look like a sick, mangy stray who has gotten in one too many fights. Emmitt's entire demeanor has changed. He hid under the piano the first night he was home and wouldn't even play with his favorite puppet toy he usually goes ballistic for. I miss his beautiful mane most of all.
I wrote a very detailed letter explaining what had happened and printed out a lot of before and after pictures and took into Petsmart. Long story short: they refunded our money (which we were also overcharged by a lot and without so much as a phone call asking our permission), but the store manager tried to blame my instructions as part of the problem in the same breath that she said her groomers didn't handle the situation right. When I said "general trim," I did not give the idiot groomer permission to shave five inches of long, silky hair off of our dog.
Girls: How would you feel if you went in for a trim of your nice long hair and they cut your hair up above your ears? And left patches of long parts and other patches of shaved sections? NOT HAPPY, I tell you!
The next step is the regional manager of Petsmart. This happened on Tuesday. It's Thursday and we're still upset, especially since the store manager handled it the way she did. The Petsmart grooming salon has lost our business as well as some of our friends' business. They better hope Emmitt's shiny coat grows back. Time will tell. But we want the regional manager to know how poorly the situation was handled and Brody wants nothing more than to have the groomer fired.
On a happier note, at least we're going to have a baby soon! That'll pretty much be awesome.
